The terms of conditions (T&C) are subject to the rules applicable in the United States of America. Alea Europe LC cannot be held liable for breach of the laws of the country where the product is delivered.
It is the responsibility of the Buyer to check with local authorities for possible importing fees, or for using products or services that you plan to order.
These terms and conditions ("Agreement") apply to your purchase by Internet on Aleas Europe LC's ("the Company") Internet site www.eolosweb.com ("Website"). By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement.
• Payment Terms: Terms of payment are within Aleas Europe LC sole discretion.
• For payments made via Wire Transfer, Credit Card, Paypal or Western Union, the Company must receive payment prior to the Company's acceptance of an order. We use a secured website for Credit Card/Paypal purchases. We will only know your name and email address, but your credit card or bank account information remains unknown to us.
• For payments made via Cash on Delivery (COD), the Buyer is bounded to pay at the moment of receiving the order from their local postal office. COD is ONLY available in certain European countries (Spain, Germany, Austria, Belgium, Slovenia, France, Italy, Letonia, Luxembourg, Portugal, Switzerland, Turkey, Vatican).
• For distributor's payments, any invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice previously agreed upon.
Your order may be subject to cancellation in the Company's sole discretion. The Company reserves the right to adjust the standard price policy at its discretion and to grant discounts to specific orders if it has been previously agreed between the Buyer and the Company.
In case of return of the amount paid by the buyer, this will be reduced by any costs incurred in such return if the cause of the return is due to an error or a change of mind of the buyer.
• Shipping Charges; Taxes; Title, Risk of Loss . Shipping and handling are additional charges and the responsibility of the Buyer unless otherwise expressly indicated at the time of sale.
You must notify the Company within 10 days of the date of your invoice or delivery if you believe any part of your purchase is missing, wrong or damaged. The Buyer is responsible for any sales taxes and other fees associated with the order (customs...etc) and the Product ship-to location. Shipping dates are estimates only.
• Delivery
The Product is sent via certified mail to the shipping address you specified during the ordering process. For delivery addresses within the United States and Europe, delivery times average between 5 to 10 business days. For other international destinations, the order is received according to the delivery times established by your local post office.
The Company is not liable for delays in delivery. You must notify the post office or courier agency and the Company if the product delivered arrives damaged or already opened, within 2 days of receipt of the product.
While The Company makes a good faith effort to track and correct any errors in shipment, The Company is not responsible for lost or stolen packages. Please be sure to provide the correct shipping information to avoid loss or damage. Please note that The Company is not responsible for delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information. A delivery attempt will be made to your shipping address. If you are unable to receive your package, you may contact UPS to make alternate arrangements. If the package is returned to sender due to the customer not meeting these arrangements, the customer is responsible for any reshipping costs. If you decide to return a purchased product, shipping charges are not refundable (the shipping charges amount paid by the Company).
Those items that are returned by negligence by the buyer (shipping address is incomplete or incorrect, return package in the mail after 15 days waiting for collection, etc.) Will not be dispatched until the buyer has paid back the return costs.
• Warranty
The product comes with a limited warranty. This limited warranty covers defects in materials and workmanship of the Product. In case of product failure during the warranty (1 year from the purchase date), the manufacturer will repair or replace the product piece at the Company's discretion. This warranty does not cover damages caused by accident, normal wear, repairs performed by third parties unauthorized by the Company, vandalism or inappropriate product use or alterations of the product, failure to follow the product instructions, failure to perform preventive maintenance, problems caused by using accessories, parts, or components not supplied by the Company, or Products for which the Company has not received payment. This limited warranty is not transferable. Purchase receipt is required.
The Company is not obligated to honor any warranty until the Company receives payment in full. To obtain service under warranty, contact Customer Service: eolosweb@eolosweb.com
THE COMPANY'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS OF ANY PIECE OF THE PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
The limited warranty on the Product begins on the date of the packing slip, invoice, or receipt. The warranty period is not extended if we repair or replace a warranted product or any parts. The Company may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
If the warranty does not satisfies you, the Buyer can choose between compensation for damages or cancellation of the Agreement (termination). However, if the breach of contract was not serious, especially if the defects were of little account, the customer may not terminate the agreement.
If the Buyer is not satisfied with our warranty and chooses to withdraw from the agreement citing product defect, would have no right to demand compensation for damages.
The customer does not receive guarantees on our part in the strict legal sense.
What will we do? During the 1 year limited warranty, the Company will repair the Product or any piece of the Product returned to us that prove to be defective in materials or workmanship at the Company's discretion. If the Company is not able to repair the Product, we will replace it with a comparable product that is new.
When you contact us via E-mail at eolosweb@eolosweb.com, we will indicate to you the steps to follow, whether it is to return the Product or any other indications. In case of return, you must return the Product to us in its original or equivalent packaging, sealed (unopened), with prepay shipping charges, and insured or the Buyer accepts the risk if the Product is lost or damaged during shipment. We will return the repaired or replacement Product to you. We will pay to ship the repaired or replaced Product or piece to you. You must have the original sales receipt from your purchase to receive any warranty service.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
During the remaining years: For any remaining period of the limited warranty, we will replace any defective part with new or refurbished part, if we agree that it needs to be replaced.
5. Return Policy
The Company values its relationship with you, and offers you the option to return the Product you purchase directly from the Company. You may return eligible products for a credit or a refund of the purchase price paid, less shipping, handling, bank fees and any applicable restocking fees, as set forth in detail below.
Before any return, you should warn us in advance by email stating full name, order number, item, due for repayment.
All returned items must include copy of invoice and a printed (or SHIFT if written by hand) with the following information: full name, contact number, email address and reason for return. If faulty equipment is sent to change, you must also include name and address where sending the article must change, and a short explanatory note to the observed error in the article. If material for return, must be sent complete with packaging, accessories, manuals, etc.
30 days Return Policy: The consumer has a period of 30 days from the date of packing slip or invoice to return any article and ask for replacement or refund without penalty, less shipping, handling, bank fees and any applicable restocking fee. This right of return will ONLY be accepted for Product that is unopened and still in its sealed package, complete with accessories, instructions, in good condition, without scratches, and accompanied by a copy of your purchase. Items returned opened, incomplete, damaged, soiled or damaged by the client are not included and are not valid for a product refund.
Restocking Fees: Unless the product is defective or the return is a direct result of a Company's error, the Company may charge at its discretion a restocking fee of up to 10% of the purchase price paid.
In case of exercising the right of reimbursement, the Company is obliged to repay the amounts paid by the customer for the product, excluding shipping costs, any possible bank fees incurred at the moment of making a reimbursement through a bank transaction or any other applicable fee.
In case of non-conformity, the Buyer chooses between the repair or replacement of the Product. However, the Company cannot proceed in accordance with the election of the Buyer if the election involves a cost clearly disproportionate to other means, taking into account the value of the product or the size of the defect. The Company can then proceed in accordance with the non-selected by the Buyer.
In case of non-compliance, repair is often the less expensive solution and, therefore, the Company based on the value of the product will implement the solution.
How to Return a Product: Before returning a Product, you must first contact the Company Customer Service via email: eolosweb@eolosweb.com and notify the problem before the end of the applicable return period. The Company will not accept returns without previous notification. NOTE: If instructed by the Company to return the Product, you must ship the Product to the Company within 5 days of the date of the notification.
* Ship back any Product or Part you are seeking to return to the Company that was previously notified to the Company.
* Return the Product in the original packaging, in as-new condition, along with any other items that were included in your original shipment.
* Ship the Product at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
Upon receipt of your returned packaged, it will be carefully examined and if the return follows the T&C correctly, then the Company will replace the damaged piece or issue a credit or a refund of the purchase price paid, less shipping, handling, bank fees and any applicable restocking fees
6. Confidentiality
The current privacy policy is applicable. |
